Knowing the Questions to Ask and When
May 19, 2011
A visit to the mobile phone store taught me a lesson or two about what happens when you don’t know the questions to ask.
After purchasing an iPhone, I was told I couldn’t change my two-year contract for another month in order to add the Internet option so I surfed the Internet via my home-based WiFi, with inpunity, or so I thought.
Until I got the bill two months later (I was in the US for one of them). It was then that reality hit. My mobile phone company was charging me for what they thought was data transmitted by their system, which it wasn’t. And when I confronted them, they blamed the Apple store, that mecca of cool, for not telling me.
It’s a classic case of the consumer paying for service providers’ lack of intelligence; or, put bluntly, my not knowing the right questions to ask. As in, “How can I surf without said phone company claiming money for work they had not done?”
You’d think one wouldn’t have to pose such a question, but today, it’s cover your butt at all costs or everyone in the fluorescent-lighted store will stare unblinkingly at you.
The truth is our hand-held devices may offer us a lot of freedom, but they also sacrifice our privacy. The phone company knows whether I’m using their system or not, but because the phone was not set on ‘airplane modus’, they could happily claim I had. And don’t get me started on the whole ‘iPhones-have-GPS-and-therefore-Big-Brother-knows-where-you-are-always” shtick.
Have you, in your work life, wished you’d known the right questions to ask before you started something? It seems to be the lesson of the month for me. It’s not how much you know, but whether you know to ask the right questions before it’s too late.
Or too expensive, for that matter.
PS Here’s a great article to avoid my mistake!